Treating Customers Fairly
Treating Customers Fairly is fundamental to the way we conduct ourselves on a daily basis and to this end we will act with integrity, skill, care and control in all that we do.
The best interest of our customers is at the very heart of our business and we undertake that:
We will communicate clearly and concisely at all times to ensure that our customers have a thorough understanding of the covers we have arranged, the recommendations we are making and the products we are offering.
Any advice given, products offered or policies placed will be relevant and suitable to meet our customer’s individual needs.
There will be no unreasonable barriers to customers post-sale to change products, switch providers, submit a claim or make a complaint.
We will ensure that policies respond in exactly the way we have said they would in the event of a claim.
The service we provide will be, at the very least, to the standard we have promised and agreed.
We will deal with any complaint or grievance promptly and efficiently in accordance with the Complaints Services section of our Terms of Business.
If we have made a mistake we will ensure that the error is rectified.
The above undertakings support the Treating Customers Fairly culture of Foxwood Building Guarantee which is in line with current guidance issued by the Financial Conduct Authority.
The best interest of our customers is at the very heart of our business and we undertake that:
We will communicate clearly and concisely at all times to ensure that our customers have a thorough understanding of the covers we have arranged, the recommendations we are making and the products we are offering.
Any advice given, products offered or policies placed will be relevant and suitable to meet our customer’s individual needs.
There will be no unreasonable barriers to customers post-sale to change products, switch providers, submit a claim or make a complaint.
We will ensure that policies respond in exactly the way we have said they would in the event of a claim.
The service we provide will be, at the very least, to the standard we have promised and agreed.
We will deal with any complaint or grievance promptly and efficiently in accordance with the Complaints Services section of our Terms of Business.
If we have made a mistake we will ensure that the error is rectified.
The above undertakings support the Treating Customers Fairly culture of Foxwood Building Guarantee which is in line with current guidance issued by the Financial Conduct Authority.